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Free UK standard delivery on orders over £60.00 · 30-day returns

Returns

We want you to love what you ordered. If something isn't right, you can return it to us within 30 days of delivery for a refund.

What can be returned

  • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • For hygiene reasons, we're unable to accept returns of pierced jewellery or worn briefs/knickers unless they're faulty.
  • Items marked as final sale are not eligible for return unless faulty.

How to return an item

  1. Sign in to your account and select the order, or contact us directly at [SUPPORT EMAIL] with your order number if you checked out as a guest.
  2. Pack the item securely with its original tags and, where possible, original packaging.
  3. Send it to our returns address: [RETURNS ADDRESS]
  4. We recommend using a tracked postal service, as we can't be responsible for parcels lost in transit.

Refunds

Once we've received and checked your return, we'll process your refund to your original payment method within 5–7 working days. You'll receive an email confirming your refund.

Faulty or incorrect items

If an item arrives faulty or isn't what you ordered, contact us at [SUPPORT EMAIL] as soon as possible — we'll arrange a replacement, exchange or full refund, including any return postage costs, at no cost to you.

Your legal right to cancel

Under the Consumer Contracts Regulations 2013, you also have a statutory right to cancel your order within 14 days of receiving it, without giving a reason. This returns policy is offered in addition to, and does not affect, your legal rights — see our full Returns Policy for details.